Clean Water. Honest Service.
Fair, Clear Rates
We keep your water services reasonable with pricing you can understand and predict.
Trusted by Alabama Families
You deserve clean and reliable water services that you and your family can have 100% confidence in.
Investing in the Future
Our approach reduces public debt to allow for the building of stronger, more resilient communities.
About LW Utilities
Putting People First in Water Services
Our company cares deeply about relieving rural Alabama communities from overwhelming debt, freeing them to invest in other initiatives.
With 110 years of combined experience, we’ve built a reputation for optimizing utility operations, elevating service quality, and stabilizing water and sewer rates. We’re YOUR water company—sincere, reliable, and focused on meeting the highest standards of consumer confidence.
- Zero hidden fees
- Reliable service, rain or shine
- Emergency-ready at all times
- Committed to truly safe water
- Job creation for locals
- Environmental responsibility
- Strong customer support
- Community educational opportunities
Why Choose Us?
What Sets Our Water Services Apart
LW Utilities Co. is more than a utility provider—we’re a community partner. Our team’s roots in Alabama also mean we understand the challenges rural residents face. With technical expertise, regulatory know-how, and a commitment to accessibility, we provide water service that’s as reliable as it is affordable.
Join Us in Building a Better Future for Alabama
Together, we can create a sustainable, accessible water system that supports Alabama's families and future.
LW Utilities is trusted by X+ users in XXX counties
LW Utilities Co. is the leading partner for communities across the state. Turn to us for dependable service where it matters most.
Our Services
About Our Water Solutions
Utility Debt Relief
We work with local governments to eliminate debt and find funds for community improvement projects.
Operations Optimization
With our expertise, we’ll make sure your water systems run efficiently, minimizing waste and boosting service reliability.
Transparent Billing and Rates
Forget surprise fees or surcharges—our pricing is straightforward, fair, and easy to understand.
Regulatory Compliance
We stay ahead of federal and state regulations to earn your confidence and keep your water safe.
Community Engagement
We’re a part of your rural Alabama community, offering school tours and open forums to keep you connected.
Emergency Preparedness
When the unexpected happens, we have the skills and knowledge to keep your water flowing without interruption.
We’re here to treat water, train leaders, and transform communities.
Ready to take the first step toward dependable water? Contact us today.
How We Work
Our Proven Process for Reliable Water Services
We follow tried-and-true procedures to make sure every Alabama community we serve receives high-quality water and exceptional service.
Once we’ve assessed your community’s needs, our team designs a customized plan to improve water system resiliency, reduce public debt, and stabilize your rates. We then put the plan into action, upgrading infrastructure and professionally managing your utilities to ensure compliance with all federal and state regulations
—all while keeping you informed every step of the way.
We believe in building lasting relationships with the communities we serve. That’s why we provide accessible customer support, regular updates, and opportunities for residents to stay engaged, such as facility tours for schools and community groups.
FAQs
Got Questions? We’re Here to Help.
Get clear answers to your most pressing water service concerns.
The average water bill in Alabama varies depending on location and household size. Typically, residential bills can range between $40 and $70 per month, but this can fluctuate based on water usage, local infrastructure, and community rates.
Our goal at LW Utilities is to keep rates as low as possible while maintaining the quality and reliability of our services.
We are always prepared for unexpected disruptions, such as natural disasters or system failures. LW Utilities has a robust emergency response plan that includes quick assessment and repair of issues to minimize service downtime.
Our team is trained to handle a variety of emergencies, so water continues flowing even in the most challenging situations.
We believe in building strong connections with local schools through educational programs, facility tours, and community outreach efforts.
Schools can reach out to our team to schedule educational tours of our facilities, where students can learn about water conservation, environmental sustainability, and the science behind clean water. We're always willing to participate in water festivals, classroom education sessions, and career days at your schools.
We are committed to providing exceptional service, which starts with well-trained staff. LW Utilities invests in continuous training for our team so they can stay up-to-date on industry best practices, safety procedures, and customer service standards.
Our staff also participates in regular workshops, simulations, and performance evaluations.
Yes, we welcome school groups, community members, and anyone interested in learning more about how we operate. Our facility tours offer a behind-the-scenes look at the water treatment process, conservation efforts, and the technology we use to ensure clean, safe water.
If you’re interested in scheduling a tour, simply contact our customer service team, and we’ll arrange a time that works for you.
LW Utilities follows strict guidelines to confirm the water we provide is both clean and safe. We regularly test water sources and treatment facilities to meet or exceed state and federal safety standards.
Our team also monitors the water distribution system for any contaminants or issues that could affect water quality.
If you experience any issues with your water service, reporting it is easy. You can contact us directly via our customer services line, email us at customerservice@lwutilities.com, or report it through our app on your smartphone.
Our team is available to address your issue promptly and keep you informed throughout the resolution process.
At LW Utilities, we understand that financial challenges can make it difficult to manage utility bills. We offer flexible payment plans to help ease the burden. Customers can set up installment plans or defer payment deadlines to spread costs over time.
Environmental sustainability is one of our core values. We promote water conservation by encouraging customers to adopt water-saving practices and invest in efficient appliances.
Our systems are designed with sustainability in mind, and we regularly implement projects that reduce waste and improve the overall efficiency of water treatment and delivery.
Yes, LW Utilities is dedicated to helping residents who qualify for assistance through various water programs. We collaborate with local government and community organizations to provide financial help to those in need.
Whether you’re struggling to pay your bills or need support for repairs, our team can guide you through available assistance options and help you access the resources you need.